Returns and Exchanges

We want you to love your shirt. If something's wrong with it, we'll make it right.

Here's the honest part, though. Every shirt is printed just for you after you order. Because of that, we can't take returns or exchanges for change of mind or the wrong size. Please check our Size Guide before you order. The measurements there are the best way to pick.

What we'll fix

If your shirt shows up misprinted, damaged, or defective, or you got the wrong item, we'll send you a replacement or give you a refund at no cost to you.

How to let us know

1. Email us at hello@northgalocal.com within 21 days of getting your order.

2. Include your order number and a clear photo of the problem (the print, the tag, or the damage).

3. We'll take a look and get back to you with a replacement or refund. In most cases you won't need to mail anything back.

Lost packages

If your order never arrived, email us within 21 days of the estimated delivery date. See our Shipping page for more.

Canceling an order

Every shirt is made to order and goes into production quickly. If you need to cancel or change your order, email us at hello@northgalocal.com as soon as possible. If it hasn't gone into production yet, we'll cancel it for a full refund or make the change. Once production starts, we can't cancel it, but our damage and misprint policy above still applies.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take several business days to show up.

Not sure about something? Just ask. We'd rather hear from you than have you stuck with a shirt you're unhappy with.